How long does it take to make and send my M4D3 Custom’s?

Custom shoes made on M4D3custom.com take the following time to process:


Slides - 3 business days

Slip-on’s - 7 business days

Lace up’s - 7 business days


Shipping estimates are based on destination.



Please reach out to info@m4d3custom.com


I haven't received a tracking number. Has my order shipped?

After your order ships, you'll receive a tracking number in an email to the email address used to make the order.


Will my slides be printed exactly how I designed them?

Yes — how you design your shoe on our designing platform is how your shoes will print.



* Please note that colors can vary between monitors and printers –

the color you see on your monitor may not be exactly the same as the color printed on our printers.


How can I get help with my order?

We are here for you! Live help is available 5-days a week, at 646-606-2391, 9:00 am - 5:00 pm (EST),

Monday through Friday. or simply email us at info@m4d3custom.com.


Can I return my order?

Our shoes are a custom made product, and therefore non-returnable.



Please double-check the following:


1. Make sure the size is correct.

2. Make sure the shipping address is correct.

3. Make sure the design is EXACTLY how you' want it to look.


If you do have an issue for some reason, please contact us at info@m4d3shoes.com.


Why can't I upload on my iPhone and iPad?

If you open our website in a third party application, sometimes images won’t upload. Please be sure you are designing your shoe on

a phone or desktop/laptop internet browser which is up to date.


Can I get whatever I want printed on my slides?

We reserves the right to refuse orders based on usage of inappropriate language or trademark infringements.


Can I place a team/event/party order?

Yes. If you are interested in multiple slides please feel free to reach out to info@m4d3custom.com.


Can I place a bulk or wholesale order?

Yes. Please reachout to info@m4d3custom.com


Can I cancel my order after I have completed check out?

Orders cannot be canceled once they have been placed.

Changes can only be made to your order if Customer Services reaches out to you about an issue with your design.

Reasons could be, but not limited to copyrighted imaged, copyright infringement, inappropriate images, etc.


Can orders be shipped outside of the US?

Yes, we ship internationally.


Do you offer overnight or expedited delivery?

Yes please select your shipping preference during checkout.


Will m4d3 Custom share my personal information with anyone?

No. For more information please see Privacy Policy.


What payment options does m4d3 custom accept?

Credit cards - Visa, MasterCard, American Express, Paypal 



How do I apply a discount or fundraising  code?

In the checkout screen, enter the code exactly as is appears in the correct box. Codes are case sensitive.

Click "apply" to activate the code. You will see qualified discount codes displayed in the "payment summary."


If you have any further questions, please contact us at info@m4d3custom.com